If we did not do what we said we would, you get your money back. If you change your mind before we start, you get your money back. Once work is delivered, it is not refundable — but we will tell you that before you pay, not after.
Billed monthly in advance. Cancel at any time from the link in your receipt, or by emailing us. Cancellation takes effect at the end of the month you have already paid for, and you keep the service until then. We do not pro-rate a part-used month.
If you cancel within 14 days of your first payment and we have not yet run a test cycle for you, we refund that first month in full.
If all twelve tests pass, we refund the fee in full and tell you your app is fine. That is the guarantee printed on the pricing page and we honour it without argument.
Before delivery, you can cancel for any reason and get a full refund. After we send the branch and the sheet, the work is delivered and the fee is not refundable — unless we got something wrong, in which case see "If we made a mistake" below.
Half is paid before work starts, half on delivery. Cancel before work starts and the deposit is refunded in full. After work starts, you pay for the hours already delivered and we refund the rest; we will show you what was done.
The sprint is finished when the agreed tests pass. If they do not pass and the reason is ours, we keep working at no extra charge until they do, or we refund the sprint.
If a finding we reported turns out to be wrong, or a fix we shipped broke something we touched, we fix it at no charge. If you would rather not continue, we refund the work in question. We would rather lose the fee than argue about it.
Email TODO_EMAIL with your order reference. We reply within 2 business days and pay approved refunds within 10 business days, to the method you paid with.
Please contact us before raising a dispute with your bank. A chargeback takes weeks and costs us both a fee; an email usually fixes it the same day. We have not yet refused a refund anyone asked for politely.
Nothing here limits rights you have by law. If you are a consumer in the EU or UK, you have a 14-day right to withdraw from a distance contract — and where you asked us to start work inside that period, you may owe us for what was delivered before you withdrew.